Terms of sale
1. Who we are
This website, lavylitesusa.com (the "Site"), is operated by LavylitesUSA LLC, a Virginia limited liability company, 11166 Fairfax Blvd Suite 500 #1100, Fairfax, VA 22030 (business address, not a store) ("LavylitesUSA", "we", "us"). LavylitesUSA LLC is an independent, US-based partner of Lavylites and is not the manufacturer. Contact: support@lavylitesusa.com, 1-888-889-LAVY (5289).
2. Agreement
By using the Site or placing an order you agree to these Terms of sale, our Privacy policy, Cookies notice, Shipping policy, Returns and refunds policy, Disclaimer and Accessibility statement, which together form the whole agreement between you and us. If you do not agree, do not use the Site or place an order. We may update these Terms; the version in force is the one published on the Site when you place your order.
3. Eligibility
You must be at least 18 years old and able to enter into a binding contract to place an order. Orders may be placed only for delivery within the United States.
4. Products
All products are cosmetics intended for external use as described on their product page and label. Product descriptions, ingredient lists and directions are provided for information; the label on the product is the final word. We do not make, and you should not rely on, any claim that a product diagnoses, treats, cures, prevents or relieves any disease or condition (see the Disclaimer). Packaging, label design and sizes may change from time to time. Product images are illustrative.
5. Prices and payment
Prices are in US dollars and exclude shipping and any applicable sales tax, which are shown before you confirm your order. We may change prices at any time; the price charged is the price shown when you place your order. Obvious pricing errors: if a product is listed at an incorrect price due to a typographical or technical error, we may cancel the order and refund any payment in full, whether or not the order has been confirmed. Payment is taken at the time of the order through our payment processors; we do not store card numbers. Promotional prices and coupon codes apply only to the products, dates and conditions stated with them and cannot be combined unless stated.
6. Orders and acceptance
Your order is an offer to buy. We accept it when we send the shipping confirmation; until then we may decline or cancel an order for any reason, including unavailability, suspected fraud, a pricing or product-description error, or an order that appears to be for resale. If we cancel, we refund any payment in full and that is our only obligation.
7. Shipping and risk of loss
Shipping is governed by our Shipping policy. Title and risk of loss pass to you when the carrier accepts the package. A package shown as delivered by the carrier's tracking is deemed delivered. Delivery times are estimates, not guarantees.
8. Returns and refunds
Returns are governed by our Returns and refunds policy, which forms part of these Terms. Except as stated there, all sales are final.
9. Your use of the Site
You agree not to: misuse the Site or interfere with its operation or security; use automated tools to scrape, copy or index the Site without our written permission; place fraudulent orders or use payment details you are not authorised to use; upload or send unlawful, infringing or harmful content; or resell products bought on the Site in a way that misrepresents their origin or condition. We may suspend or refuse service to anyone who breaches these Terms.
10. Intellectual property
The Site, its design, text, photographs, graphics, layout, code and the LavylitesUSA name and wordmark are owned by LavylitesUSA LLC or used with permission and are protected by copyright, trademark and other laws. Lavylites, Lavyl, Solvyl, Exyol and related product names and logos are trademarks of their respective owners and are used to identify the products sold. You may not copy, reproduce, republish, distribute or create derivative works from any part of the Site without our written permission, except for personal, non-commercial browsing and printing of your own order records.
11. Copyright complaints
If you believe content on the Site infringes your copyright, send a notice to support@lavylitesusa.com with: your contact details, identification of the work, the URL of the material, a statement of good-faith belief that the use is not authorised, a statement under penalty of perjury that the information is accurate and that you are the owner or authorised to act, and your physical or electronic signature. We respond to valid notices under the Digital Millennium Copyright Act.
12. Third-party content and links
The Site may link to or embed content from third parties (for example videos hosted on YouTube, or the Lavylites brand's own websites). We do not control and are not responsible for third-party content, sites or their terms and privacy practices.
13. Disclaimer of warranties
To the fullest extent permitted by law, the Site and the products are provided "as is" and "as available". We disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement, except that products will conform to their label description and any warranty that cannot be excluded under applicable law. We do not warrant that the Site will be uninterrupted, error-free or free of harmful components. Some states do not allow the exclusion of implied warranties, so some of the above may not apply to you.
14. Limitation of liability
To the fullest extent permitted by law, LavylitesUSA LLC, its members, managers, employees and agents will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for loss of profits, data or goodwill, arising out of or relating to the Site, these Terms or any product, however caused and on any theory of liability. Our total liability for any claim arising out of or relating to an order or product is limited to the amount you paid us for that order. Our total liability for any other claim relating to the Site is limited to one hundred US dollars ($100). These limits apply even if a remedy fails of its essential purpose. Some states do not allow the limitation of certain damages, so some of the above may not apply to you.
15. Indemnity
You agree to indemnify and hold harmless LavylitesUSA LLC and its members, managers, employees and agents from any claim, loss, liability or expense (including reasonable attorneys' fees) arising from your breach of these Terms, your misuse of the Site or a product (including use contrary to the label or directions), or your violation of any law or third-party right.
16. Governing law
These Terms and any dispute arising out of or relating to them, the Site or any order are governed by the laws of the Commonwealth of Virginia and applicable United States federal law, without regard to conflict-of-law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
17. Dispute resolution; arbitration; class-action waiver
Please read this section carefully. Before starting any formal proceeding, you agree to contact us at support@lavylitesusa.com and give us 30 days to resolve the matter informally. Any dispute that is not resolved informally will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court, except that either party may bring an individual claim in small-claims court, and either party may seek injunctive relief in court to protect intellectual property. The arbitration will be held in Fairfax County, Virginia, or by video or telephone at your election, and the Federal Arbitration Act governs this section. YOU AND WE EACH WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE OR REPRESENTATIVE ACTION. The arbitrator may award relief only to the individual party seeking it and only to the extent needed to resolve that party's individual claim. You may opt out of this arbitration section by emailing support@lavylitesusa.com within 30 days of your first order with your name, order number and a statement that you opt out. If the class-action waiver is found unenforceable for a particular claim, this whole arbitration section does not apply to that claim, which will then be heard exclusively in the state or federal courts located in Fairfax County, Virginia, and you consent to their jurisdiction.
18. Time limit on claims
Any claim arising out of or relating to these Terms, the Site or an order must be brought within one year after it arises, or it is permanently barred, to the extent permitted by law.
19. Force majeure
We are not liable for delay or failure caused by events beyond our reasonable control, including carrier disruption, weather, supplier or manufacturer delays, strikes, government action, epidemics or failures of the internet or payment networks.
20. General
If any provision of these Terms is held invalid, the rest remains in force. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them to a successor of our business. Notices to us go to support@lavylitesusa.com or the postal address above; notices to you go to the email address on your order. Headings are for convenience only. These Terms are written in English; any translation is for convenience and the English version controls.
21. Contact
LavylitesUSA LLC, 11166 Fairfax Blvd Suite 500 #1100, Fairfax, VA 22030 (business address, not a store). Email support@lavylitesusa.com. Telephone 1-888-889-LAVY (5289).
Last updated October 2026