Returns and refunds policy

Our 14-day return window

You may return an unopened product within 14 days of the delivery date shown by the carrier for a refund of the product price. Unopened means the product is in its original packaging with any seal, shrink-wrap, sticker or cap seal intact and unused.

What cannot be returned

Because these are cosmetic products applied to the skin, opened or used products cannot be returned or exchanged for hygiene reasons, unless the product is faulty or we sent the wrong item. Products bought elsewhere cannot be returned to us. Gift-wrapped or bundled promotional items must be returned complete.

How to return. 1) Email support@lavylitesusa.com within the 14-day window with your order number and the products you want to return; we reply with a return authorisation and the return address (do not send anything without it). 2) Pack the products securely, include the order number, and ship them back with a tracked service within 7 days of receiving the authorisation. 3) Return postage is paid by you, unless the return is because of our error or a faulty product, in which case we send a prepaid label. Products lost or damaged on the way back are your responsibility, so please use a tracked and, for higher-value orders, insured service.

Refunds

Once we receive and check the return we refund the product price to the original payment method within 5 to 10 business days. Original shipping charges are not refunded unless the return is because of our error. If a returned product arrives opened, used or damaged through inadequate packing, we may refuse the refund or refund a reduced amount, and we tell you why.

Faulty or wrong items

If a product arrives damaged, leaking, past its expiry date or is not what you ordered, email support@lavylitesusa.com within 48 hours of delivery with your order number and a photograph. We replace the item or refund it in full, including shipping, and provide a prepaid return label where we need the item back. This is in addition to any rights you have under the law.

Reactions to a product

If you have a skin reaction, stop use and contact us within one business day of noticing it; we answer reaction reports within one business day. We may ask for the lot number from the packaging and a description of the reaction for our product-safety records, and we will discuss a refund or replacement with you. Nothing in this policy limits any rights you have under applicable law.

Cancellations

You may cancel an order free of charge until it has been handed to the carrier: email support@lavylitesusa.com with the order number. Once shipped, the return process above applies.

Exchanges

We do not offer direct exchanges; return the unopened product for a refund and place a new order.

Promotional and sale items

Sale items follow the same 14-day rule. Where a coupon or free-shipping threshold applied to the original order and a partial return takes the order below the threshold, the refund is reduced by the shipping or discount that no longer applies.

Contact. support@lavylitesusa.com, 1-888-889-LAVY (5289), Monday to Friday. We reply within two business days.

Last updated October 2026