Frequently asked questions

No. Checkout is guest-only: email, shipping address and payment. Your order number and a link to Track an order come by email.

Cards, Apple Pay and Google Pay through our payment provider, and PayPal. Card details are entered with the payment provider and never reach our servers.

Yes. Open 'Have a coupon code?' in the cart or at checkout and enter the code. Coupon codes are sent by email to our newsletter subscribers.

Original Lavylites products, in stock in Virginia and delivered anywhere in the United States in 1 to 5 business days. Orders are packed within 1 to 5 business days and travel by tracked carrier. Free shipping on orders of $150 or more. We ship within the United States only.

Open Track an order in the footer, enter your order number and the email you used at checkout, and you will see the status and the carrier tracking link. The shipping email carries the same link.

Keep the packaging, photograph the damage and email [email protected] within 48 hours. We replace or refund the damaged items.

Unopened products in their original packaging can be returned within 14 days of delivery for a refund of the product price. Opened products cannot be returned for hygiene reasons unless faulty. See our Returns and refunds policy.

No. Everything sold here is a cosmetic for external use. The products are not intended to diagnose, treat, cure or prevent any condition, and nothing on this site is medical advice.

The same product in two bottle sizes. The 50 ml is the travel size and fits the usual cabin limit; choose the size on the product page.

Lavyl Auricum is the one most customers start with; Lavyl Auricum Sensitive is the same herbal blend without alcohol; Solvyl CC is the coriander alternative for anyone who finds lavender too floral. The How to use page compares them.

Yes, with every new product: a small amount on the inside of the forearm, left for 24 hours. Use the product only if the skin looks and feels as before.

On every product page, transcribed from the label, and explained ingredient by ingredient on our Ingredients page. The printed label is always the final word.

At room temperature, away from direct sunlight, cap closed. Each label carries a period-after-opening symbol or an expiry date; use the product within that time. We ship only from lots inside their dates.

It is the period after opening: use the product within that many months of first opening it. Most Lavylites products carry 12M. The symbol is printed on the pack, and each product page shows it under At a glance.

Lavylites has updated its packaging. While our earlier stock lasts, some orders arrive in the previous design; the product inside is the same, and the product page says so where it applies.

LavylitesUSA, a US partner of Lavylites, based in Fairfax, Virginia. We keep original Lavylites products in stock and ship them across the United States. Contact us at [email protected] or 1-888-889-LAVY (5289).

After your order is delivered we send one email asking how the product was to use. Reviews are linked to real orders and are read by us before they appear.