Shipping policy

Where we ship

We ship to street and PO Box addresses in the 50 United States and the District of Columbia. We do not ship to US territories, APO/FPO addresses or outside the United States at this time. Orders with an address outside these areas cannot be placed.

Dispatch

Original Lavylites products, in stock in Virginia and delivered anywhere in the United States in 1 to 5 business days. Orders are packed and handed to the carrier from our stock in Virginia within 1 to 5 business days of payment (Monday to Friday, excluding US federal holidays). Orders placed after 2 pm Eastern time count from the next business day. If an item is unavailable after you have ordered, we tell you within two business days and refund it in full or, with your agreement, ship it when it is back.

Carriers and rates

Packages travel by tracked ground service (UPS or USPS). Standard shipping is .95 and takes an estimated 3 to 5 business days after dispatch. Expedited shipping is .95 and takes an estimated 2 business days after dispatch; it is not available for PO Box addresses. Free shipping applies when your order subtotal, after any discount code, reaches the 0 minimum; it replaces the Standard rate and Expedited stays available at the rate shown.

Tracking

You receive a shipping email with the carrier and tracking number as soon as your order is dispatched. You can also check the status at any time on our Order lookup page using your order number and email address.

Delivery times

Standard delivery takes an estimated 3 to 5 business days after dispatch and Expedited an estimated 2 business days after dispatch. Times are estimates from the carrier and are not guaranteed; weather, carrier volumes and remote addresses can add days.

Address accuracy

Please check your address before placing the order. We ship to the address you enter; if a package is returned to us as undeliverable because of an incomplete or incorrect address, we refund the products and keep the outbound shipping cost, or reship at your cost. A package that the carrier's tracking shows as delivered to the address you gave is deemed delivered.

Damaged, lost or missing items

If a package arrives damaged, keep the packaging and the products, photograph the damage and email support@lavylitesusa.com within 48 hours of delivery; we replace or refund the damaged items. If tracking has not moved for 7 business days, or shows delivered but you have not received the package, contact us within 14 days of the last tracking update so that we can open a carrier trace; once the trace is concluded we replace or refund. Claims made outside these periods may not be accepted.

Sales tax

Virginia sales tax is charged on orders shipped to Virginia addresses, and tax is charged for any other state where we are required to collect it; the amount is shown at checkout before you pay.

Questions. support@lavylitesusa.com or 1-888-889-LAVY (5289), Monday to Friday. We reply within two business days.

Last updated October 2026