SHIPPING & REFUNDS
SHIPPING POLICY
Thank you for shopping with us! Below are the terms and conditions for our Shipping Policy.
Processing Time
- Orders are processed within 1–5 business days (excluding weekends and holidays).
- In case of high order volumes, minor delays may occur. You will be notified via email or phone if there are significant delays.
Shipping & Delivery
- We ship globally, including the USA and other countries based on shipping terms.
- Delivery times may vary due to unforeseen circumstances.
Order Confirmation & Tracking
- Once your order ships, you will receive a confirmation email with tracking details.
- Tracking updates are usually available within 24 hours.
Customs, Duties, and Taxes
- Customers are responsible for customs fees, tariffs, and taxes, which may apply during or after shipping. These charges are not covered by us.
Damages
- We are not liable for products damaged or lost during shipping.
- If your order is damaged, contact the courier immediately and retain all packaging to file a claim.
Important Note:
We are not responsible for delivery issues caused by incorrect or incomplete addresses provided by the customer.
Refund Policy
Our 14-day return policy allows you to return purchases within 14 days of receiving your order, provided the items are in their original, unopened packaging and unused condition. Return shipping costs are the responsibility of the buyer, and cash-on-delivery returns are not accepted.
Refund Conditions
- Eligibility: Refunds are issued as money back. Opened or used products are not eligible. Breaking the seal or closing the sticker constitutes opening the product.
- Damaged Packages:
- If a package is damaged during transit, notify the courier immediately and refuse delivery.
- Inform us as well. If the damage occurred before delivery, the shipping company will investigate and compensate.
- You can opt for a full refund or a replacement product.
For any questions or concerns, please contact us directly.
Return Policy
You may return products within 14 days of receiving your order if they are in their original, unopened packaging and unused condition.
Key Points
- Refunds: Refunds will be issued as money back. Products that have been opened or used are not eligible.
- Damaged Packages:
- Notify the courier immediately and refuse the package if damaged during transit.
- Contact us to inform us about the damage. If the issue occurs before delivery, compensation will be provided by the shipping company. You can choose a refund or product replacement.
For any inquiries, feel free to contact us. We’re here to assist you!
